When will my order arrive?
Delivery is estimated at 5–7 business days after dispatch. Delivery times are estimates and can vary due to courier delays, customs processing, and peak periods.
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When is my order dispatched?
Orders are dispatched once our fulfilment partner has processed them. You’ll receive a confirmation and (where available) tracking details after dispatch. -
Do you provide tracking?
Yes—tracking is provided where available once issued by the supplier/courier. Tracking updates may take time to appear. -
Why did my order arrive in separate packages?
Some items ship from different warehouses/suppliers, so your order may arrive in multiple parcels at different times. -
Do you ship internationally?
Yes, we ship to South Africa and selected international destinations. Availability depends on the product and destination. -
Will I pay customs or import fees?
If your order ships internationally, customs duties/import VAT/clearance fees may apply. Unless we state “duties included” at checkout, these fees are the customer’s responsibility. -
Can I change my delivery address after ordering?
Contact us as soon as possible. If the order hasn’t been processed/dispatched yet, we’ll try to update it. If it’s already dispatched, changes may not be possible. -
Can I cancel my order?
If you contact us before dispatch, we’ll try to cancel. If it’s already processed/dispatched, cancellation may not be possible and the returns process will apply. -
What if my item arrives damaged, defective, or incorrect?
Email hello.kiddykarts@gmail.com with your order number and clear photos. We’ll assess and arrange a replacement or refund where applicable under the CPA. -
Do you accept returns if I change my mind?
Change-of-mind returns may be accepted where applicable, provided items are unused/unopened and in original packaging. Return shipping may apply. -
Are hygiene-sensitive items returnable?
For health and safety reasons, hygiene-sensitive items may not be returnable once opened/used unless defective. -
What payment methods do you accept?
Where available at checkout: iKhokha, EFT, PayPal, Paystack, Yoco. -
Why is the price different when I switch currency?
Prices display in ZAR by default. If you switch currency, totals may change due to exchange rates and any fees applied by your payment provider or bank. -
How do I contact you?
Email us at hello.kiddykarts@gmail.com and include your order number for faster help.