1) SHIPPING & RETURNS — KiddyKarts (DSD MAX)

Last updated: 30 July 2026

Shipping

We deliver to South Africa and selected international destinations. We do not offer local pickup.

Because we use third-party suppliers and fulfilment partners (including Zendrop), orders may:

• ship from local or international warehouses,

• arrive in more than one parcel,

• have tracking that updates after dispatch.

Estimated delivery: 5–7 business days after dispatch (estimate only; not guaranteed). Delivery times may vary due to supplier processing, courier delays, customs processes, and peak periods.

Tracking

Tracking is provided where available once issued by the supplier/courier. Tracking updates may take time to appear.

Customs, import VAT & clearance fees (international shipments)

If your order ships internationally, customs duties, import VAT, and clearance/handling fees may be charged by the destination country’s customs authority or courier. Unless we explicitly state “duties included” at checkout, these charges are the customer’s responsibility.

If you refuse to pay required import fees and the parcel is returned, abandoned, or destroyed, we may be unable to refund shipping costs and may deduct any non‑recoverable supplier/courier charges.

Returns & refunds (summary)

Returns and refunds are handled in line with the Consumer Protection Act, 2008 (CPA) and our Returns & Refunds Policy.

• If an item is damaged, defective, or incorrect, contact us with your order number and photos.

• Change‑of‑mind returns may be accepted where applicable, provided items are unused/unopened and in original packaging.

• Hygiene/safety‑sensitive items may not be returnable once opened/used unless defective.

Support: hello.kiddykarts@gmail.com